Billing

[I-H]

I signed up to a new 2 year deal, despite having 3 weeks to update my new bill with the deal and update predicted bills this was not done. A call to sky didn't resolve the issue despite being told it would take 3-5 working days to update. Anyone have the same issue?

[Brill+Gill · Accepted solution]

Hi @I-H, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141