Billing

[Carley8]

Hey I've already payed for my bill on the 10th of June how come it's taking more money out of my bank account and it won't even let me change the date on it and it won't let me take off direct debit of my account eaither 

[Daniel0210]

@Carley8 
It sounds like you've made an unnecessary manual payment. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[caesarome]

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@Carley8 wrote:

and it won't even let me change the date on it 

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You might have to wait until Sky has taken the payment on your billing date before you can change the billing date oir if you are a new customer you would have to wait until your first tow bills have been paid.

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@Carley8 wrote:

and it won't let me take off direct debit of my account eaither 

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Not quite sure what you mean by this because you have to have payment details like a direct debit setup oin your account so they can take it automatically from you each month so manual payment do not need to be made.