Billing

[Rebecca+smith]

Hi I need help with billing issue . 
been issued 3 bills but my sky billing app shows no payment needed 

[caesarome]

How and when have these 3 bills being issued, so have you been sent a text message or email and if so can you be sure that they are actually from Sky ?

[Rebecca+smith]

Hi letters from sky, I need sky help thank you

i call if no reply  

[caesarome]

@Rebecca+smith 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Rebecca+smith  an invite to chat.

[Addie15 · Accepted solution]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.