Billing

[Benm85]

 

 I've just received a bill for this month with an additional charge for changing my package during the period from 27th April to 21st May. But I have not made any changes or added any services to my account. Any advice on how I can resolve this?

[GD1]

@Benm85  Have you changed your payment date?

[Mark39 · Accepted solution]

...and have you previously been billed for Ultrafast Broadband 1 for the period 27 April to 21 May. Check your last bill to see what period it covered.

[Benm85]

I haven't, no. No changes made at all to our account. Very strange

[Benm85]

Ah! That's it! Thank you @Mark39. feel very stupid now 🤦‍♂️🤣

my first bill was for March to 26th April. The second bill is for 27th April to 22nd June.

thanks for your help both

[Mark39]

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@Benm85 wrote:

Ah! That's it! Thank you @Mark39. feel very stupid now 🤦‍♂️🤣

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No need. Sky billing isn't the easiest to understand 😉