@KieraHodges
Are you using the correct login details to access your account because if you are using the wrong login then the message can occur. To get your card updated this evening I would give Sky a call.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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