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Discussion topic: Billing issue

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This message was authored by: Jemma3490

Message posted on ‎18 Oct 2024 08:44 PM

Billing issue

I changed my billing date and now I'm being charged double my bill even though my billing date is still within this month, why? 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎18 Oct 2024 08:44 PM

Re: Billing issue

Posted by a Superuser, not a Sky employee. Find out more

What are the dates you're being billed for?

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This message was authored by: Jemma3490

Message posted on ‎18 Oct 2024 09:01 PM

Re: Billing issue

7th and I changed it to the 28th

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This message was authored by: Mark39

Message posted on ‎18 Oct 2024 09:33 PM

Re: Billing issue

Posted by a Superuser, not a Sky employee. Find out more

I mean the dates you're being charged for in your bill. Posting a picture may help (make sure it doesn't include your Sky account number).

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Message posted on ‎18 Oct 2024 10:12 PM

Re: Billing issue

Posted by a Superuser, not a Sky employee. Find out more

Changing the date doesn't just change the date - it completely recalculates and may go up or down for the next bill.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: lettice

Message posted on ‎19 Oct 2024 06:55 AM

Re: Billing issue

Posted by a Superuser, not a Sky employee. Find out more

On your MySky account, have you checked your future bills?

It maybe just the first month it is showing the two bill dates, one still due and the next for the future month.

From the next months it should show just the one.

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