Billing issue

[Skybroadband4]

Can anyone let me know how i can speak to sky directly about my billing problem I am having. 

[Daniel0210]

@Skybroadband4 

Is it something we can help with?

If not, to call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated UK number should be displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it should provide a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[caesarome]

@Skybroadband4 

Wjat is your billing issue as we might be able to help on here to save you calling.

[Skybroadband4]

Hi, 

So basically I'm unable to pay my bill due to losing my job recently. I need to talk to them about maybe setting up a payment plan but everytime I try to call the number which is on the letter it says I need to pay the outstanding balance and set up a direct debit then I am able to talk to someone. 

Its very frustrating. I don't know if anyone could help with this. 

[Daniel0210]

@Skybroadband4 
Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay,

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[Neillothian]

Please can you send me a number I can call to speak to somebody 

[MarkGoldsmith]

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@Neillothian wrote:

Please can you send me a number I can call to speak to somebody 

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@Neillothian Post 2 on this thread tells you how to contact Sky.

[Daniel0210]

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@MarkGoldsmith wrote:

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@Neillothian wrote:

Please can you send me a number I can call to speak to somebody 

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@Neillothian Post 2 on this thread tells you how to contact Sky.

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@Neillothian 

That's unless your services are restricted due to a missed payment/s. 

[Dav37]

How can I speak with someone in billing

[Daniel0210]

@Dav37 

It's the general number. Is it something we can help,with? 

These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

If services are restricted due to a missed payment you won't get through. 

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[MightyQuinn]

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@Dav37 wrote:

How can I speak with someone in billing

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Hi @Dav37   By contacting Sky, that is unless your services have been restricted. Then Sky will not talk to you until you are fully paid up and set up a new continuous payment method. Expand Need more help from most help pages for a number. There is no direct line to billing. Note the social media links at the bottom of this page.