Billing issue flag

[Nic173]

My bills are up to date every time I go to order anything it says you have a billing issue my next direct debit is 9/10/2026. When I call billing they say there is no billing issue. Could there be a marker in the background? 

[-Heather-]

Hi @Nic173, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and can look into this with you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141