Hi guys, I missed a bank payment to sky so I went online and paid it instead, well now it's saying my account is in credit and will be taken to cover next bill, except they are still trying to take money from the bank? I'm so confused, please help, Bry
Posted by a Superuser, not a Sky employee. Find out more
@Bry94 If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted
For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment
you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now
You can now either leave the overpayment on your account as credit to use against a future bill you can either contact Sky and request a refund which will take 3-5 working days to complete
Or alternatively we can get help for you regarding a refund via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.
Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.
For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
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In a nutshell the manual payment was unnecessary and has correctly gone as a credit on your Sky account, and then if the planned payment Sky try to take fails your services stand the risk of being restricted.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
