Discussion topic: Billing & payment
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Message posted on 24 Aug 2025 10:41 PM
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Billing & payment
I don't get paid until September 10th.
my bill is due today, what do I do?
I changed my payment date to the 14th as usually I get paid the 13th but still no luck with it changing the current date for the bill due, it would not let me change it prior.
I changed it a few days ago when I first noticed it was allowing me to do so🤔
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All Replies
Message posted on 24 Aug 2025 10:55 PM - last edited: 24 Aug 2025 10:57 PM
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Re: Billing & payment
If you pay by DD then the collection will be reattempted after 10 days.
After that your services will be restricted until you pay. You may incur late payment charges too.
The payment date change won't take effect until October. That bill may be higher or lower than usual.
Message posted on 25 Aug 2025 05:08 AM
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Re: Billing & payment
Two things also worth mentioning;
Your bills are generated 10 days prior to the payment date and payments aren't processed at weekends or on bank holidays so Sky won't try for this months payment until Tuesday 26th at the earliest.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 17 Oct 2025 04:39 PM
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Re: Billing & payment
Want to change my payment date with sky collect payment on the 8th mth
Message posted on 17 Oct 2025 04:47 PM
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Re: Billing & payment
@Simone30 wrote:Want to change my payment date with sky collect payment on the 8th mth
You can change it yourself in your account. Note the next payment may be higher or lower than usual.
Message posted on 17 Oct 2025 04:48 PM - last edited: 17 Oct 2025 04:48 PM
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Re: Billing & payment
Use the relevant section of the link below
https://www.sky.com/help/articles/change-payment-method-or-date
note if you're a new customer you can't change it until you have gone through two full billing cycles
Message posted on 17 Oct 2025 04:51 PM - last edited: 17 Oct 2025 04:52 PM
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Re: Billing & payment
See this link
https://www.sky.com/help/articles/change-payment-method-or-date
Just seen in my previous post I said bills are generated 10 days before the payment date ~ that's incorrect. I blame it on posting at 5 in the morning. Sky Q and Sky+ bills are generated 14 days prior to the payment date. Glass, Stream and Mobile is 3 days.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 17 Oct 2025 04:52 PM
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Re: Billing & payment
You can change it via the MySky app or online here:
https://www.sky.com/bill/tv-broadband-talk/change-payment-date
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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