Discussion topic: Billed for non-return

This message was authored by: Stephen111 · ‎03 Jul 2023

I've been charged £50 for non-return item (broadband router), I've proof of return and even have email from Sky on 13 May. How can I get this refunded?

This message was authored by: caesarome · ‎03 Jul 2023

@Stephen111

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by: Daniel0210 · ‎04 Jul 2023

@JordanBGoblin

No need for the OP to call as @caesarome has kindly escalated the post to Sky.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mr+Flibbles+86 · ‎04 Jul 2023

Thanks for escalating this. We’ve sent an invite to chat.

Discussion topic: Billed for non-return

Billed for non-return

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