Bill

[Sashat41]

Can you please tell me why my phone bill was so extra high this month 

[MightyQuinn]

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@Sashat41 wrote:

Can you please tell me why my phone bill was so extra high this month 

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Hi @Sashat41   I am afraid that is something we fellow customers wouldn't know. I would try contacting Sky.

[Daniel0210]

@Sashat41 

Check the dates the bill covers; is it longer than the normal month? Compare it to a previous one to see where it differs. A bill increase usually involves roaming charges, buying extra data at £6.00 per GB, sending chargeable picture messages (95p each), calls to non-inclusive numbers or a discount ending.

Only 01, 02, 03 and UK 07 mobile numbers are inclusive.

[caesarome]

@Sashat41 

What does your bill show via the MySky app ?

[Amar4]

I want to know why my bill is high 

[Daniel0210]

@Amar4 
We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[caesarome]

@Amar4 

You can view your Sky bill via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

So compare it with a previous one as it might be a discount you had forgotten about has ended.