Bill

[AlinaB]

I have spoken before to sky agent they sorted my WiFi coz I did say I needed time to pay until 28th August but now my WiFi is blocked 

[Daniel0210]

@AlinaB 

You were misinformed unfortunately. Restrictions are automatic and agents cannot override the process even if you’re told otherwise.

Sky won’t reinstate services until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[peter-marlow+1966]

Unfortunately  if you are late  paying your  bill after  sky have made a second  attempt  to take  your payment  then your  services are automatically  restricted  until  you have  paid  the outstanding  amount  and setup  a new payment  plan, i am  afraid  that you were  advised  wrongly  when you called them