Bill

[Yvonne70]

I want to downgrade I can't afford 210 pound I have a severely autistic son who is on disability 

[Yvonne70]

Bill is to high 

[Mark39]

Give Sky a call and see what they can do for you.

[Yvonne70]

I can't get through to anyone 

[Daniel0210]

@Yvonne70 

You'll have to persevere on the phone. Maybe try in the morning.

Unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts have ended (or a combination of the two).

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

[Mark39]

Don't respond to the call answering bot - just remain silent and you should be offered the option of speaking to an adviser.

If you're in arrears, Sky won't talk to you until you pay what's outstanding.

[Yvonne70]

Disgusting customer service will take my services elsewhere 

[Daniel0210]

@Yvonne70 

How are Customer Services disgusting? You've said you can't get through yet.

[peter-marlow+1966]

Call sky and when  the automated  message  said we have sent you  a link would you like to use it say no and  stay on the  line, go through  your  security  checks  and you will  get  to  speak  to  an  advisor  about your  bill, or you could  ask to speak to  the  retention team  about your  bill  hope this helps  you  

[Yvonne70]

I've tried numerous times 

[Mark39]

So you've said. But you have told us what happens when you try. 

[Yvonne70]

It sayin pay bill before speak to advisor which is wrong am with sky 9 years 

[PandJ2020]

---

@Yvonne70 wrote:

It sayin pay bill before speak to advisor which is wrong am with sky 9 years 

---

Do you have an outstanding bill?

[Yvonne70]

Yes but it to high a want to downgrade

[PandJ2020]

---

@Yvonne70 wrote:

Yes but it to high a want to downgrade

---

You'll have to pay it before you can do that.