Discussion topic: Bill
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Message posted on 25 Apr 2025 11:38 AM
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Bill
Good morning I had j problem with pay my bill. I had restricted my account . I would like to aske can you set up pay my debt 40£ for 4 May because I don't want lost my account . I'm in really bad financial situation .
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Message posted on 25 Apr 2025 11:39 AM - last edited: 25 Apr 2025 11:40 AM
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Re: Bill
@Malgorzata11
Firstly the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.
Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.
If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.
Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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