Discussion topic: Refund of credit after leaving Sky
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Message posted on 24 Apr 2025 11:23 PM
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Refund of credit after leaving Sky
We have left Sky and there is credit in the account we would like refunding asap. Can someone please escalate this to a Sky employee.
Thank you
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All Replies
Message posted on 25 Apr 2025 04:59 AM
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Re: Refund of credit after leaving Sky
@Moray1234
Your post has been escalated to Sky and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 25 Apr 2025 10:33 AM
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Re: Refund of credit after leaving Sky
Thanks for escalating this. We’ve sent an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
Message posted on 25 Apr 2025 01:20 PM
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Re: Refund of credit after leaving Sky
Thank you x
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