0

Discussion topic: Bill

Reply
This message was authored by: Kempy

Bill

I made a payment to my mobile account. However money went to tv account which has not been active for years. I was advised money would be refunded same day. However now appears as credit on my deactivated tv account. I require it to be transferred to correct mobile account please.
Reply

All Replies

This message was authored by: SKY1992bf

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Kempy  It can't be transferred what you need to do is pay the mobile bill again correctly 

 

and then contact sky and get them to refund the tv account credit back to your bank (alternatively post back here on Monday and we can ask the messaging team to contact you via the forum if you prefer)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by: Daniel0210

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Kempy 

Have you not got a direct debit or continuous card payment method set up, which would have prevented this? T's and C's state that this payment method should be used. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply