Bill

[Samanthathat]

Morning I would like to know why iv had a bill for £85

[caesarome · Accepted solution]

@Samanthathat 

As you can view your bill via the MySky app or online here what does it show:

https://www.sky.com/bill/tv-broadband-talk

If you have seen an increase then the usual reason is your discount is ending (and this might be split over two bills) or it has ended so if this is the case it is time now to contact Sky to see if they will offer you a further reduction and if they do it will come with a new contract.

[Daniel0210]

@Samanthathat 
You may not be aware but you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Apart from the inevitable annual price increase each April, the usual reason for a bill increase is that your discounts have ended.

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[Samanthathat]

I don't understand why my bill is £85

[Daniel0210]

@Samanthathat 

We can't see you bill. As stated already compare it to a previous bill to see where it differs but the most likely reason is a discount has ended. 

[caesarome]

@Samanthathat 

Did you look at your Sky bill as we suggested you do ?