Bill

[Joannebird]

Can't pay all my bill

[Daniel0210]

@Joannebird 
If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Joannebird]

Direct debit is cancelled it's 2 months together I hAd money left to pay but my bill is too high

[GD1]

@Joannebird  In thats case your services will become restricted until you pay what is owed and a new direct debit is setup.

[Daniel0210]

@Joannebird 

Cancelling the direct debit is definitely not recommended. Doing that is going to cause you additional problems. Your services will definitely be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating.