Bill

[Staceybrolly]

A need my bill. Checked av been with you 4 years and phiend uo while back and was told my bills would be £83 e dry month now back up to over £100 am a single mother with 2 kids a can't afford this monthly 

[MightyQuinn]

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@Staceybrolly wrote:

been with you

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Hi @Staceybrolly   

Just in case you are not aware, this is a public community forum and you are not talking to Sky customer services. Please see Welcome below. You should be able to check you own bill to see what has changed, apart from the annual increase every 1st April.

https://www.sky.com/bill

Cost of Living Support

[Daniel0210]

@Staceybrolly 

4 years suggests a discount arranged 2 years ago might be ending. Unless you’ve recently changed your subscription, prices increase due to either the annual price increase (April in the UK), your discounts have ended, or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.