Bill twice

[Melissa101]

I paid my bill ahead of time and I was charged again

[Daniel0210]

@Melissa101 
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[Melissa101]

Can that be returned

[Daniel0210]

@Melissa101 

Is it already showing as a credit on your Sky account? 

[MightyQuinn]

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@Melissa101 wrote:

Can that be returned

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Hi @Melissa101   So is it showing in your account as being in credit?

[splatto]

Why do people make these manual payments when there's a Direct Debit set up? Seems to be several posts every day on the subject. 

[Melissa101]

Can it be refunded 

[Daniel0210]

@Melissa101 

Yes, but you need to answer the question I've asked twice already and so has @MightyQuinn