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This discussion topic has been answered Discussion topic: Bill too high

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This message was authored by: SeanAger2026

Bill too high

Why has my bill jumped £59 this month??


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This message was authored by: Daniel0210 Answer

Re: Bill too high

Posted by a Superuser, not a Sky employee. Find out more

@SeanAger2026 
We can’t see your bills but the usual reason for a bill increase, other than the usual annual price increase in April, is that your discounts have ended.

[Notifications are going out in stages via email or letter about the annual price increases]

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: MightyQuinn

Re: Bill too high

Posted by a Superuser, not a Sky employee. Find out more

Hi @SeanAger2026   I'm afraid that only you can tell us that. Have a look at your Bills and see why.

This message was authored by: Daniel0210 Answer

Re: Bill too high

Posted by a Superuser, not a Sky employee. Find out more

@SeanAger2026 
We can’t see your bills but the usual reason for a bill increase, other than the usual annual price increase in April, is that your discounts have ended.

[Notifications are going out in stages via email or letter about the annual price increases]

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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