Bill taken twice

[Sarah19832]

Hi my bill has been taken even tho I payed on the last day of my bill period as the normal day was on the Sunday 26,7,26 so I didn't get charged on the Monday as I normally pay via my card not by direct debit but for some reason sky have some how made a Dd without my knowledge and have now been charged again for it so I want my money back asap not credit in my account can so one help me plz asap as it was taken strait away I need it back strait away thenk you valued Custamer dave and sarah smith.

[PandJ2020 · Accepted solution]

You should not be making manual payments with an active DD.  Such manual payments do not necessarily stop automated collections.

Once the additional payment shows as a credit you can contact Sky and request a refund - it takes 3-5 working days.  (It cannot be done 'strait' away)

Your post can be escalated here if you confirm your account is in credit.