Posted by a Superuser, not a Sky employee. Find out more
I'd recommend not making manual payments, as doing so won't necessarily stop the scheduled direct debit or card payment being made as well.
The extra payment will show as a credit on your Sky accountwhich will be used against your next bill, or can be refunded to your bank if you contact Sky and request it.
I don't have a direct debit set up, when I made the payment there was an error so assumed it hadn't gone through so I preceeded to make it again and after checking my online account tonight it has came out twice.
The same advice still applies for getting it refunded however the terms & conditions you agreed to state you should have a continuous card payment or direct debit setup for your payments.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
