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Discussion topic: Bill payment

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This message was authored by Shaun56 This message was authored by: Shaun56

Bill payment

Hi 

I have recently paid my bill on 16th January and my services has been restricted I have proof from my bank to say it's been paid any advice what to do? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

@Shaun56 

When is your normal payment date?

Was that payment on the 16th a manual payment? 

Sounds like you made an unnecessary manual payment too near the card or direct debit payment you have set up so the programmed payment failed. 

Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

Did you make a manual payment on the 16th due to the fact your services had already been restricted ?

 

What does your bill show does it show that this manual payment has gone onto your account as a credit ?

 

https://www.sky.com/bill/tv-broadband-talk

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Shaun56
Topic Author
This message was authored by Shaun56 This message was authored by: Shaun56

Re: Bill payment

I did a manual payment on Friday and it shows sky £57 and it's not been returned because I know some banks if it hasn't gone through it returns the money and it hasn't it's still been took out my bank 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

@Shaun56 

When is your normal payment date? After making this manual payment were there sufficient funds in your bank account to pay the bill by the nominated method? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Shaun56
Topic Author
This message was authored by Shaun56 This message was authored by: Shaun56

Re: Bill payment

There was sufficient funds in there and it wasn't paid until the 16th due to me not realising wat date my bill was due to be paid 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

@Shaun56 

Sorry to keep asking… but when is your normal payment date? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Shaun56
Topic Author
This message was authored by Shaun56 This message was authored by: Shaun56

Re: Bill payment

I think it's the 4th of every month that's wen the bill when out of my bank and I couldn't pay it until 17th. It's a new account and the advisor said once u activate the account it's 21days after that the bill will come out so I didn't realise it was on the 4th as I did check for when it was supposed to be paid but couldn't find anything 

This message was authored by caesarome This message was authored by: caesarome

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

@Shaun56 

Your bill can be viewed via the MySky app on a mobile device or online here:

 

https://www.sky.com/bill/tv-broadband-talk

 

You should have a monthly payment setup like a direct debit ir a credit/debit card so do yo have this setup on your account ?

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Shaun56
Topic Author
This message was authored by Shaun56 This message was authored by: Shaun56

Re: Bill payment

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it? I can show you the proof of it going out on my account 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

@Shaun56 

It's worth adding here that you aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

@Shaun56 wrote:

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it?


You didn't answer the question about why you made this payment, was it because your services had been restricted ?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Bill payment

Posted by a Superuser, not a Sky employee. Find out more

@Shaun56 wrote:

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it? I can show you the proof of it going out on my account 


If you only paid it on Friday, it's unlikely to have been processed by Sky yet. 

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