Bill payment

[Shaun56]

Hi 

I have recently paid my bill on 16th January and my services has been restricted I have proof from my bank to say it's been paid any advice what to do? 

[Daniel0210]

@Shaun56 

When is your normal payment date?

Was that payment on the 16th a manual payment? 

Sounds like you made an unnecessary manual payment too near the card or direct debit payment you have set up so the programmed payment failed. 

Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

[caesarome]

Did you make a manual payment on the 16th due to the fact your services had already been restricted ?

What does your bill show does it show that this manual payment has gone onto your account as a credit ?

https://www.sky.com/bill/tv-broadband-talk

[Shaun56]

I did a manual payment on Friday and it shows sky £57 and it's not been returned because I know some banks if it hasn't gone through it returns the money and it hasn't it's still been took out my bank 

[Daniel0210]

@Shaun56 

When is your normal payment date? After making this manual payment were there sufficient funds in your bank account to pay the bill by the nominated method? 

[Shaun56]

There was sufficient funds in there and it wasn't paid until the 16th due to me not realising wat date my bill was due to be paid 

[Daniel0210]

@Shaun56 

Sorry to keep asking… but when is your normal payment date? 

[Shaun56]

I think it's the 4th of every month that's wen the bill when out of my bank and I couldn't pay it until 17th. It's a new account and the advisor said once u activate the account it's 21days after that the bill will come out so I didn't realise it was on the 4th as I did check for when it was supposed to be paid but couldn't find anything 

[caesarome]

@Shaun56 

Your bill can be viewed via the MySky app on a mobile device or online here:

https://www.sky.com/bill/tv-broadband-talk

You should have a monthly payment setup like a direct debit ir a credit/debit card so do yo have this setup on your account ?

[Shaun56]

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it? I can show you the proof of it going out on my account 

[Daniel0210]

@Shaun56 

It's worth adding here that you aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

[caesarome]

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@Shaun56 wrote:

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it?

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You didn't answer the question about why you made this payment, was it because your services had been restricted ?

[Mark39]

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@Shaun56 wrote:

Yes I do have this set up so why hasn't the £57 gone back in my account if you haven't received it? I can show you the proof of it going out on my account 

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If you only paid it on Friday, it's unlikely to have been processed by Sky yet.