Bill payment

[gaylec74]

I have just been on the phone to sky, as they are emailing me and sending me messages that my bill is over due. My bill was paid on the 14th of February at the local post office, didn't recieve the bill until the 13th February. Bill was originally sent out on the 3rd February, it has taken 10 days to arrive? Not my fault sky have not received the payment. I have been on the phone and resolved this issue 

[GD1]

@gaylec74  Ideally you shoudl be making payment by the correct specified method of Direct Debit or Debit card, making payments through the Post Office is why payments have not yet reached Sky due to the timescales involved.

As you'e not making payments as per the T & C's theonus is on you to ensure payments are received by the due date.

[caesarome]

What shows via your online account here, does it show that you have now paid this bill:

https://www.sky.com/manage/bill/

[Daniel0210]

@gaylec74 

Any mishaps like this that result in your services being restricted and Sky will insist on a continuous payment method being set up. It is technically your fault as having a card payment or direct debit would stop this scenario happening.