Bill payment

[Tejas1]

I have already paid the bill just now but it still shows not paid.

[JimM1]

@Tejas1 When did you pay, until it is all cleared and applied to the account then bill will show that!

[Daniel0210]

@Tejas1 

Your post sounds like you've made an unnecessary manual payment.

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call, use Sky Assistant or perhaps use social media to initially make contact.