Bill payment failed

[Pete38]

Hi, I tried to pay my bill tonight via my debit card, I know most people have a direct debit set up, but I've been a sky customer for over 25 years and have always paid that way. Anyway I entered the details on my sky, got transferred to the bank to complete authentication, then when I got sent back to sky, something went wrong, and now my bank has the money on hold, but sky have not taken the payment 

[caesarome]

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@Pete38 wrote:

and now my bank has the money on hold, but sky have not taken the payment 

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What does it say on your Sky bill now about this payment ?

[Pete38]

Nothing has changed, it says the amount is still outstanding, in fact as it's due today it actually says it's overdue 

[caesarome]

There is not much you can do now so if it still says the same tomorrow then you will have to contact your bank to see what they say and if you get nowhere with them then try speaking to Sky.

[Pete38]

Yeah the bank have already said I've got to speak to sky, but obviously can't do that until tomorrow, was just trying to see if anyone what the same issue