Bill page restricted

[yasminbowd]

I cannot access my bill or my products as it says I'm restricted even though I'm logged in, it says I have no contracts too. I'm really confused. I've logged in and out and contacted the virtual assistant but nothing helped. 

[Addie15]

Hi there, @yasminbowd. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Am262]

Haven't solved it

[caesarome]

@Am262 

Are you signed in with your main primary Sky ID ?