Bill overdue when I’ve already paid it.

[ronnie1990]

Hoping someone can help, I paid my bill early on the 23rd of October, I have bank statements to defend this, now the app is telling me I'm over due and will be having my services restricted. I've been with sky for years and have never had this happen before. 

[Daniel0210]

@ronnie1990 

You have made an unnecessary manual payment and it looks like it has gone towards next months bill.

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

[caesarome]

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@ronnie1990 wrote:

Hoping someone can help, I paid my bill early on the 23rd of October,

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@ronnie1990 

It might have not happened before but there is never any need to pay a bill early because all you have done is to not pay the bill but instead the payment has gone on your account as a credit which you can either be refunded, and for this you will need to call Sky, or can be left so it is used to pay your next bill.