Bill over paid

[Windyrhino]

I didnt realise I had set up direct debit from new bank account and paid my bill before my direct date, meaning I have paid twice,that been said iam now been left very short with money in my account, is there any way I can get reimbursed?

[Daniel0210]

@Windyrhino 
Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would recommend NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[Windyrhino1]

Yes if I can get it repaid please

[Daniel0210]

@Windyrhino 

Is it showing as a credit?

[Windyrhino1]

Yes posted as credit 

[Daniel0210]

@Windyrhino 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

For some reason you've created another username. It has been escalated under the original @Windyrhino 

[-Heather-]

 Hi @Daniel0210, thanks for making us aware of this. I'll send @Windyrhino an invite now so we can assist further. Thanks, Heather

[Windyrhino1]

I have no messages,

[Daniel0210]

You need to log in on here as @Windyrhino 

[caesarome]

@Windyrhino1 

That is because you have created another name to login in here with do you need to logout and back in again with your @Windyrhino username.

[Windyrhino1]

When I try login it won't allow me to log in

[caesarome]

@Windyrhino1 

Why what happens or what does it say ?