Bill not paid

[Horizon5987]

Bill was due 28/3/2025, the full money is still sat there waiting to be taken out. On my account it's saying 'bill paid' and it was last paid 28/2/25 and when I click onto future bills the bill for March is not there just April. 
I've spoken to the chatbot but there is no help from that and it sent 'account suspended' but I can't find ANYTHING as to say that my account has been suspended or anything. 
it won't let me talk to an actual person either.

[Brill+Gill]

Hi there @Horizon5987, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147