Returning equipment

[Jess6414]

I have returned my router and got proof of postage but you are chasing and threatening to charge me, please advise.

 Thanks 

 

[Daniel0210]

@Jess6414 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @Jess6414 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jess6414 an invite to chat.