Bill is in credit

[Kath61_]

When will I get a refund? I've cancelled all my sky so it can't go towards my next bill as I won't have any

[PandJ2020]

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@Kath61_ wrote:
When will I get a refund? I've cancelled all my sky so it can't go towards my next bill as I won't have any

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Realistically you'll have to call to get it processed.

[Daniel0210]

@Kath61_ 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, through Sky Assistant or through social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.