Discussion topic: Bill incorrect

This message was authored by: kids27 · ‎02 Jul 2023

My bill isn't correct i was told in may as a good will gesture you would credit my acccount with £42.91 however it says i have that amount outstanding on my last bill and now its been added onto this months bill. so my total for 2 months is £142 im not paying that ill cancel the d/d first. it was showing as £98.

can someone explain this to me asap

This message was authored by: caesarome · ‎02 Jul 2023

You will need to call Sky if you believe your billing to be incorrect as we are customers here so can't do anything for you I'm afraid. Give them the date and time you spoke to them in May so they can listen to what was said to you if they need to.

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This message was authored by: Daniel0210 · ‎02 Jul 2023

@kids27

Certainly don't cancel your direct debit as this will put you in breach of your contract and you will find in impossible to talk to Sky.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Bill incorrect

Bill incorrect

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