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Discussion topic: Bill has increased

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This message was authored by Andrew1963 This message was authored by: Andrew1963

Bill has increased

I entered a contract with yourselves and agreed a payment of €75 / mth.  my last bill was increased to €91 and I want to know why and the overpayment returned immediately. Andrew 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill has increased

Posted by a Superuser, not a Sky employee. Find out more

@Andrew1963 

That amount has a limited lifespan. Discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Bill has increased

Posted by a Superuser, not a Sky employee. Find out more

@Andrew1963  Could minimum term discounts have expired?

 

how long have you been a customer 

 

fyi your not talking to sky we are a customer helps customer forum 


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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Bill has increased

Posted by a Superuser, not a Sky employee. Find out more

...or does the bill cover a period more than a month?

 

What does your billing show?

I am just another Sky customer and my views are my own
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