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Discussion topic: Bill gone up

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Avatar for BobbyHall78
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This message was authored by: BobbyHall78

Message posted on ‎12 Mar 2026 12:20 PM

Bill gone up

My Sky Sports and Broadband packages have just gone up, I called to cancel them based on the increase and they said as I'm in contract I can't cancel. I thought I had 30 days from receiving notification to cancel - can someone let me know if I'm right or not? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎12 Mar 2026 12:25 PM

Re: Bill gone up

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@BobbyHall78 

Have they gone up due to a discount ending or due to the annual price rise and what TV service do you have from Sky ?

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Message posted on ‎12 Mar 2026 12:31 PM

Re: Bill gone up

Broadband up £3 and Sky Sports £2. Annual price rise - currently run Sky Signature, Sports, HD and Multi box 

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This message was authored by: Daniel0210

Message posted on ‎12 Mar 2026 12:37 PM

Re: Bill gone up

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@BobbyHall78 

The penalty free cancellation option is only for Sky+, Sky Q and Broadband/Talk subscriptions and you need to call the number in the letter or email within 30 days of receiving it.

 

If that's what you've done you need to call again. 


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This message was authored by: BobbyHall78

Message posted on ‎12 Mar 2026 12:38 PM

Re: Bill gone up

Yes I did and they said I couldn't cancel I'm a Sky Q customer 

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Message posted on ‎12 Mar 2026 01:21 PM

Re: Bill gone up

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@BobbyHall78 the adviser you spoke to was wrong. I'd call again.

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Message posted on ‎12 Mar 2026 02:05 PM

Re: Bill gone up

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Hi @BobbyHall78   Simply quote the email.

Welcome to the Sky Community Forum

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