Bill credit

[Sagolik]

I recently swapped my provider and have ended up £8 in credit with sky. How do I go about getting this back? 

[GD1]

@Sagolik  Did you leave the direct debit in place?

If so we can ask the community messaging team to reach out you you to sort out the refund.

[Sagolik]

I believe it's still in place, I never cancelled anything so assume it's stayed. Does it just take a long time to be refunded? 

[MightyQuinn]

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@Sagolik wrote:

I believe it's still in place, I never cancelled anything so assume it's stayed. Does it just take a long time to be refunded? 

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Hi @Sagolik   Six weeks plus.

[caesarome]

@Sagolik 

If you prefer we can ask Sky's messaging team to contact you via here about this as they can help with the refund which would take no more than 5 working days.

[Sagolik]

Yes please! That would be great 

[caesarome]

@Sagolik 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.