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Discussion topic: Bill already paid but skys trying to still take payment

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This message was authored by Vai This message was authored by: Vai

Bill already paid but skys trying to still take payment

I'm wondering why if I have paid the bill upfront why would sky be trying to take money when it already states paid on my bill how is a company not paying attention to the payments and still trying to take money.

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This message was authored by GD1 This message was authored by: GD1

Re: Bill already paid but skys trying to still take payment

Posted by a Superuser, not a Sky employee. Find out more

@Vai  Did you make a manual payment, if so why?  You will have a recurring payment method setup either card or direct debit, making manual payments won't stop this, therefore don't make manual payments and this won't happen

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Vai
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This message was authored by Vai This message was authored by: Vai

Re: Bill already paid but skys trying to still take payment

Because I like to pay my bills before they are due one it's easier for me and never in my life have i heard such nonsense as other companies stop the charge from debit etc bt virgin and others like even mobile networks etc Tesco mobile 3 etc.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Bill already paid but skys trying to still take payment

Posted by a Superuser, not a Sky employee. Find out more

Depends on the timing - payments have to made several days prior (and a manual payment cannot stop this)

I am just another Sky customer and my views are my own
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