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Discussion topic: Bill after account termination

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This message was authored by Mitchell247 This message was authored by: Mitchell247

Bill after account termination

Hi 

we have moved house and have unfortunately had to cancel my plan. 
we are staying with friends and unable to move our plan to the new house until we move into our nee house next year. 
I have received a bill after the account was settled. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill after account termination

Posted by a Superuser, not a Sky employee. Find out more

@Mitchell247 

This is quite normal. Bills are generated two weeks before the payment date so was probably created when you were still a subscriber. Any overpayment will be reimbursed by Sky, usually within 6 weeks but maybe a little longer in view of the holiday period. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mitchell247
Topic Author
This message was authored by Mitchell247 This message was authored by: Mitchell247

Re: Bill after account termination

Hi

the bill has nothing been paid. Sky are requesting payment, and will add additional surcharge if not paid. 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill after account termination

Posted by a Superuser, not a Sky employee. Find out more

@Mitchell247 

Which Sky service are you referring to? How did you cancel it and did you receive a confirmation email of cancellation? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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