Bill Page Restricted

[lewib123]

I can not view my bills online via my sky. The page says restricted. How do I fix this?

[caesarome]

@lewib123 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[lewib123]

Hi, my bill page still says restricted. I need access to this page as soon as possible. Please can you help?

[Daniel0210]

@lewib123 

It appears you didn't respond to the chat within 48 hours so it closed automatically. Do you want it escalated again or are you going to call Sky? 

[lewib123]

Hi, yes please escalate. I had been away. Thank you

[Daniel0210]

@lewib123 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thank you for escalating this. We have sent lewib123 an invite to chat 🙂 

[Sagerage]

Hi, I have the same issue.

I have no debt in my account, but I can not access Bills page in my sky dashboard. Says page is restricted.

I had reordered a sim and activated recently, maybe its due to that? Please send me a message

Thanks in advance

[Addie15]

Hi there Sagerage, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Update:

Spoke with @Sagerage and referred to  contact Sky Id team due to issues with the Sky id