Discussion topic: Bill Issue
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Message posted on 15 Jul 2026 09:57 AM
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Bill Issue
You're taking a payment of £21 out twice a month when it should only be once a month
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All Replies
Message posted on 15 Jul 2026 10:01 AM
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Re: Bill Issue
@CarlyW17 welcome to this customer Community 🙂
Just so you know, you're unlikely to see a reply from Sky here.
Are,you new to Sky? The first two bills are around 14 days apart: https://www.sky.com/help/articles/understanding-my-bills
Message posted on 15 Jul 2026 10:35 AM
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Re: Bill Issue
And if you aren't a new customer are you making unnecessary manual payments?
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 15 Jul 2026 02:47 PM
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Re: Bill Issue
Also worth noting, if you are aTV and broadband customer, the services will be under different accounts and will have different bills and perhaps payment dates.
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