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Discussion topic: Bill Issue

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This message was authored by: CarlyW17

Bill Issue

You're taking a payment of £21 out twice a month when it should only be once a month 

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This message was authored by: Mark39

Re: Bill Issue

Posted by a Superuser, not a Sky employee. Find out more

@CarlyW17 welcome to this customer Community 🙂

 

Just so you know, you're unlikely to see a reply from Sky here.

 

Are,you new to Sky? The first two bills are around 14 days apart: https://www.sky.com/help/articles/understanding-my-bills

This message was authored by: Daniel0210

Re: Bill Issue

Posted by a Superuser, not a Sky employee. Find out more

@CarlyW17 

And if you aren't a new customer are you making unnecessary manual payments? 


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This message was authored by: MarkGoldsmith

Re: Bill Issue

Posted by a Superuser, not a Sky employee. Find out more

Also worth noting, if you are aTV and broadband customer, the services will be under different accounts and will have different bills and perhaps payment dates.

Sky Stream, Sky Glass Air and Sky Broadband customer

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