Been switched off

[Jules243]

I have an agreement with sky to pay so much on the 16th and the rest at the end if the month but they hav suspended my services anyway can't get to speak to anybody about this 

[MarkGoldsmith]

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@Jules243 wrote:

I have an agreement with sky to pay so much on the 16th and the rest at the end if the month but they hav suspended my services anyway can't get to speak to anybody about this 

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That's the correct process. Sky don't work on promises to pay and will restrict services when bills haven't been paid, until monies owed have been paid in full. The system is automated so cannot be overridden by an agent you may have spoke to ( even if they said it could). 

[Daniel0210]

@Jules243 
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/