Been suspended

[Samant2]

I've been cut off but don't get payed u til Tuesday 

[GD1]

@Samant2  Unfortunately until you pay what you owe services will remain restricted.

[Daniel0210]

@Samant2 
If your services have been restricted that will usually be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[DaveDrizen]

It never happen to me yet as I pay by direct debit and I have date set so there is always plenty of money in the account at the time for the payment. But what happens if some reason there was not enough funds and the payment fails do Sky send you a email telling you the have not been able to take payment and give you a date when they will try again, giving you time to correct the situation or do they just cut your service and that is first indication they not been able to take the payment?

[Daniel0210]

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@DaveDrizen wrote:

what happens if some reason there was not enough funds and the payment fails do Sky send you a email telling you the have not been able to take payment and give you a date when they will try again, giving you time to correct the situation or do they just cut your service and that is first indication they not been able to take the payment?

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@DaveDrizen
🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[DaveDrizen]

Thank you for your reply I was just curious what the procedure was. In reality the way I work it unlikely to happen as I said there usually lot of money in account at that time of the month any way. Also I know the day that Sky take it each month (2nd) I usually check my bank account everyday online and one of things my bank do is notify me each day what is going in and out of my account  for the following working day, so I know when the Sky payment is going though and I would insure there was enough money in there to cover it. And in the event that I did not get  notification from. bank that the Sky payment was when I expected it I would ring Sky my self and ask why they had not taken the payment and if there had been some error in the system and my bank had not received the instruction . As you say starry again 10 days latter soI would either wait to see if it was taken if that what told me to do or offer to make a payment there and then what ever they wanted.

[DaveDrizen]

I should said I pay by direct deposit debit

[nolte]

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@DaveDrizen wrote:

It never happen to me yet as I pay by direct debit and I have date set so there is always plenty of money in the account at the time for the payment. But what happens if some reason there was not enough funds and the payment fails do Sky send you a email telling you the have not been able to take payment and give you a date when they will try again, giving you time to correct the situation or do they just cut your service and that is first indication they not been able to take the payment?

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It happened me in December on card payment 

I received a text message on a sunday telling me there was a problem.

When I went to MySky app to pay, it had a similar message saying to pay the amount due