Been billed for equipment ive sent back

[Jai08]

Hi

i have sent my q box and mini box back but I'm assuming it's been lost. 

I have just now found the proof of postage. On the proof postage its says delivered.

Can someone please help or I will be charged £50 in June bill. 

[Daniel0210]

@Jai08 

How long ago did you return them? We understand returns are taking about 2 weeks to be processed and even then Unipart are not the quickest in updating Sky equipment has been received.

[Jai08]

Hi 

18th of March

[Daniel0210 · Accepted solution]

@Jai08 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Jai08]

Thank you 😀

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jai08 an invite to chat.

[Lisa-P1987]

Thanks for chatting to us Jai08. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Jai08]

Hi Lisa.

Sorry did you need any more information? 

[Daniel0210]

@Jai08 

It would appear they do. Do you want your post re-escalating? 

[Jai08]

Yes please 

[Daniel0210]

@Jai08 

I've re-escalated your post to Sky. The process is as per my earlier post.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Jai08.

[Addie15]

Update-We are closing this chat now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[shazaol]

I have returned all equipment back and still being charged I have proof of postage 

[Daniel0210]

@shazaol 
We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky equipment has been received. If you returned it longer ago than that, as you’ve kept your proof of posting we can maybe get you some help on here if you want.