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Discussion topic: Balance zero and bill not due but sky still trying to take a direct debit

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This message was authored by: Mauricequinn

Balance zero and bill not due but sky still trying to take a direct debit

My balance is zero with no direct debit due yet but sky are still trying to take money
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This message was authored by: caesarome

Re: Balance zero and bill not due but sky still trying to take a direct debit

Posted by a Superuser, not a Sky employee. Find out more

@Mauricequinn 

When is your billing date ?

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This message was authored by: Mauricequinn

Re: Balance zero and bill not due but sky still trying to take a direct debit

My bill was due last month on the 22nd but I cleared it on the 21st. Have since changed the date to the 15th. But can't understand why again sky are trying to take money when Balance is 0 and bill not due in yet

This message was authored by: caesarome

Re: Balance zero and bill not due but sky still trying to take a direct debit

Posted by a Superuser, not a Sky employee. Find out more

What dies your bill show via the MySky app about this ?

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This message was authored by: Mauricequinn

Re: Balance zero and bill not due but sky still trying to take a direct debit

My bill on the sky app shows 0 and next due on the 15th

This message was authored by: caesarome

Re: Balance zero and bill not due but sky still trying to take a direct debit

Posted by a Superuser, not a Sky employee. Find out more

Then what makes you think that it is Sky that are trying to take a payment from you ?

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This message was authored by: Mauricequinn

Re: Balance zero and bill not due but sky still trying to take a direct debit

I can see it on my banking app, trying to take direct debit of 20

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