Awaiting credit refund (from November)

[Anonymous]

My sky ended back in November and I'm due a refund. My payment method has not been cancelled and I read it should take approx 6 weeks?

[Daniel0210]

@Anonymous 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases).

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account. 

[Anonymous]

Yes, it's showing as a credit in my account and would like it to be escalated. Thanks

[Daniel0210]

@Anonymous 
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @Anonymous  an invite to chat.