Automatic compensation pay

[Anju25]

Hi, i cancelled my sky fibre because the installation was continuously being cancelled by openreach. Sky offered me an automatic compensation payment. They said they would deduct money for my outstanding bills as i was a customer. However, i cancelled my account with them in February but still haven't received the remainder of my compensation amount. I can see in my sky account that sky owe me money. As i am no longer a customer they cannot deduct any more for my bills. When will i receive my compensation?

Anj

[TimmyBGood]

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@Anju25 wrote:

I  cancelled my sky fibre because the installation was continuously being cancelled by openreach. Sky offered me an automatic compensation payment. 

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I suspect the problem may be that situation isn't actually covered by the automatic compensation mechanism, which is specially for delayed installation, missed appointments and faults which take more than two working days to resolve.

https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know/ 

Sky might choose to offer you something, but I don't think it will be under that scheme.