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Avatar for RLB2
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Message posted on ‎26 Oct 2026 01:38 PM

Automatic Compensation

 

I an due some automatic compensation for my broadband being cut off for nearly a month. It was supposed to be sorted on 13th of October. I have recieved nothing and no call back as promised. Please help! 

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎26 Oct 2026 01:54 PM

Re: Automatic Compensation

Posted by a Superuser, not a Sky employee. Find out more

@RLB2 

When it has been added to your account it should appear on your bill that can be viewed via the MySky app or online here:

 

https://www.sky.com/bill/tv-broadband-talk

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Avatar for Mark39
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Message posted on ‎26 Oct 2026 01:47 PM

Re: Automatic Compensation

Posted by a Superuser, not a Sky employee. Find out more

@RLB2 it's paid automatically as a credit to your Sky account, within a month of the fault being fixed.

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Message posted on ‎26 Oct 2026 01:51 PM

Re: Automatic Compensation

Posted by a Superuser, not a Sky employee. Find out more

Hi @RLB2    Have you checked your account online? You won't receive anything, the credit will be used against your future bills. Please note, see Welcome below for information about this public community forum.

Welcome to the Sky Community Forum

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This message was authored by: caesarome Answer

Message posted on ‎26 Oct 2026 01:54 PM

Re: Automatic Compensation

Posted by a Superuser, not a Sky employee. Find out more

@RLB2 

When it has been added to your account it should appear on your bill that can be viewed via the MySky app or online here:

 

https://www.sky.com/bill/tv-broadband-talk

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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